1code x Ltd — Privacy Policy
This Privacy Policy explains how 1code x Ltd ("we," "us," or "our") collects, uses, and protects your personal information when you visit our websites or use our services. We are a UK limited company registered in England and Wales under company number 12828341, with registered office at 2 Centurion Way, Credenhill, Hereford, England, HR4 7FF.
1. Information We Collect
We collect information you provide directly to us:
- Account information: name, email address, password, and contact details when you create an account.
- Payment information: when you purchase services, payment details are processed by our payment provider (Stripe). We do not store full card numbers on our systems.
- Communications: messages you send via email or support channels.
- Usage data: technical information about how you use our services, including IP addresses, browser type, device information, and access timestamps.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our services
- Process transactions and send related communications (receipts, account notifications)
- Respond to enquiries and provide customer support
- Send service updates, security alerts, and (where you have opted in) marketing communications
- Detect, prevent, and address technical or security issues
- Comply with legal obligations
3. Legal Basis for Processing (UK GDPR)
We process personal information on the following legal bases:
- Performance of a contract (to provide services you request)
- Legitimate interests (to operate, improve, and secure our services)
- Consent (where you have opted in)
- Legal obligation (where required by law)
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate (payment processors, email delivery, cloud infrastructure), bound by contractual confidentiality
- Law enforcement or regulatory authorities when required by law
5. International Transfers
Our infrastructure may transfer data outside the United Kingdom and European Economic Area. Where this occurs, we rely on appropriate safeguards including Standard Contractual Clauses or equivalent mechanisms.
6. Data Retention
We retain personal information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion (subject to legal retention requirements)
- Object to or restrict certain processing
- Receive your information in a portable format
- Withdraw consent at any time
- Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk
To exercise these rights, contact us at the details below.
8. Security
We implement reasonable technical and organisational measures to protect your information, including encryption in transit and at rest. No system is 100% secure, and we cannot guarantee absolute security.
9. Cookies
Our websites may use minimal cookies necessary for functionality. We do not use third-party advertising or tracking cookies.
10. Children
Our services are not directed to individuals under 16. We do not knowingly collect information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy with a revised "Last updated" date.
12. Contact Us
Email: support@1code.sh
Telephone: +44 770 018 2008
Company number: 12828341 (registered in England and Wales)